Frequently Asked Questions
Find answers to common questions about our collections and services
What materials are used in Cece Jewellery pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and shine.
How should I care for my jewellery?
To maintain your jewellery's luster, avoid contact with perfumes and water. Store each piece in its original pouch when not in use.
Do you offer a warranty on your products?
Yes, all Cece Jewellery items come with a 12-month warranty covering manufacturing defects from the date of purchase.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery.
Are your diamonds conflict-free?
Yes, we are committed to ethical sourcing. All our diamonds and gemstones are procured from suppliers who adhere to the Kimberley Process.
Do you offer gift wrapping services?
Every order arrives in our signature Cece Jewellery gift box. You can also add a personalized gift message at checkout.